Refund and Return Policy

-Return Policy

At Lady Boss Online Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your shopping experience is hassle-free.

1. Eligibility for Returns:

- To be eligible for a return, the item must be unused, in its original condition, and returned within [7] days from the date of purchase.

- Items that are damaged, altered, or not in their original packaging may not be eligible for return.

2. Return Process:

- To initiate a return, please contact our customer support team within 3 hours] of receiving your order. Please provide your order number and a brief explanation of the reason for the return.

-Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
- Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
- Please securely package the item and include the return authorization number on the outside of the package. You are responsible for the cost of return shipping unless the return is due to an error on our part.
- Once we receive the returned item and verify its eligibility, we will process your refund within [4] days. The refund will be issued to the original method of payment.

3. Exchanges:

- If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange an exchange. Exchanges are subject to availability.

4. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the availability of the item.

5. Non-Returnable Items:

- Certain items may not be eligible for return due to hygiene reasons or other restrictions. These items will be clearly marked as non-returnable on our website.

6. Refund Policy:

- Refunds will be issued to the original method of payment used for the purchase. Please note that shipping charges are non-refundable unless the return is due to an error on our part.